At Sales Spark Hub, our goal is to ensure that our customers have a seamless and satisfactory experience with our services. We understand that circumstances may arise where you need to cancel your subscription or request a refund, and we have established the following policy to guide you through the process:
You have the flexibility to cancel your subscription at any time, and there are no long-term commitments. To initiate a cancellation, please contact our dedicated customer support team at [email protected]. Our team will assist you through the cancellation process and ensure that your subscription is terminated effectively. It's important to note that cancellation requests must be submitted before your next billing cycle to avoid being charged for the upcoming period.
We strive to uphold fairness and transparency in our refund policy, and we have outlined specific scenarios in which refunds may be issued:
If you cancel your subscription within the trial period, you will not be charged, and no refunds will be issued.
If you cancel your subscription after the trial period but before the end of your billing cycle, you will not be charged for the upcoming period, and no refunds will be issued for the current billing cycle.
In the rare event of unforeseen circumstances or service disruptions on our end that prevent us from delivering our services, you may be eligible for a prorated refund for the unused portion of your subscription.
If we fail to deliver the promised services or if there is a breach of contract on our end, you may be eligible for a full or partial refund, depending on the circumstances.
If you believe you are eligible for a refund based on the criteria outlined above, please reach out to our customer support team at [email protected]. When submitting your refund request, please include your account information, the reason for your refund request, and any relevant details or documentation to support your claim. Our team will carefully review your request and provide a timely response.
Upon approval of your refund request, refunds will be processed within [number of days] business days. Please keep in mind that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. We appreciate your patience and understanding during this process.
If you have any questions, concerns, or need assistance with your subscription or refund request, please don't hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure that your experience with Sales Spark Hub is positive and satisfactory.
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